Terms& Conditions
COLLEGIANS MEMBERS BENEFITS PRORAM
These terms and conditions apply to your participation in the Collegians Rewards+ loyalty program. Your participation in our Collegians Rewards+ program indicates your acceptance of these terms and conditions.
CHANGES IN THESE TERMS
We may at times vary these terms and conditions without prior notice by updating our website. The revised terms and conditions will take effect when they are posted on this website collegians.com.au/termsandconditions.
- MEMBERSHIP
1.1 Collegians Rewards+ is operated by the participating Collegians venues, including Collegians Rugby League Football Club Wollongong, Collegians Illawarra Leagues, Collegians Balgownie, and Collegians Figtree (collectively referred to as “Collegians”, “we”, “our”, or “us”).
1.2 “Collegians Rewards+” is the loyalty program offered by Collegians Rugby League Football Club venues to eligible Collegians members. Collegians members who qualify to participate in the Collegians Rewards+ loyalty program are collectively referred to as “Members”, “you” or “Collegians Members”
1.3 Individuals may apply for membership by completing an application form online or in person at any of our venues. Membership will not be activated until all required government-issued identification and applicable membership fees have been provided and verified. Each individual is permitted to hold one membership only. Membership is available solely to eligible persons. Employees of Collegians Rewards+ properties are not eligible to join.
1.4 By completing the Membership Application Form, the member agrees that details provided are true and accurate at time of sign up, the Member authorises Collegians to collect, hold, use and disclose personal information in accordance with the Collegians Privacy Policy. The information can be used as part of Collegians commitment to responsible gambling.
1.5 An active membership grants the member the right to enter any or all Collegians Rewards+ venues, subject to venue conditions and applicable laws.
1.6 Use of the membership card by a member indicates acceptance of the terms and conditions of membership.
1.7 Members agree to be bound by The Club’s Constitution By-Laws approved by the Board of Directors. Failure to comply with the Club By-Laws may result in disciplinary action that may include suspension or termination of membership.
1.8 We may adjust your ‘Collegians Rewards+’ Points, benefits, promotional or bonus qualifiers, or cancel your membership if you misuse your membership card, ‘Collegians Rewards+’ Points, bonus qualifiers, benefits, or any club facilities, or if you permit or enable another person to do so. We may also exclude you from promotional offers if you cheat, misuse, or obtain an unfair advantage in any marketing promotion or member benefit.
1.9 We may adjust your ‘Collegians Rewards+ Points’ if they incorrectly accrue in your favour.
1.10Voluntary pre-commitment limits are available upon request under the eBet gaming system. Please ask Duty Managers for more information.
1.11 Collegians has procedures in place for individual Self-Exclusion, which can be used to assist you if you believe you may have a gambling-related problem. For further information, please speak with one of our Duty Managers.
- MEMBER’S OBLIGATIOONS AND RESPONSIBILITIES
2.1 Membership cards remain the property of Collegians at all times. Cards must be returned upon request by any Collegians Rewards+
2.2 Membership cards are issued to and for the use of the individual whose details are named and associated with that membership card. Membership cards must not be lent, shared, or otherwise provided to any other person under any circumstances.
2.3 You are responsible for the security of your membership card and Personal Identification Number (PIN). Any use of your loyalty points or benefits— including misuse, loss, or unauthorised use of your card—remains your responsibility.
2.4 You must promptly notify us of any changes to your contact details, as well as any lost, stolen, malfunctioning, or suspected unauthorised use of your membership card.
2.5 Replacement cards for lost or stolen membership cards will only be issued upon the presentation of satisfactory identification and completion of a statutory declaration.
- COLLEGIANS REWARDS+ LOYALTY PROGRAM
3.1 The benefits available under the Collegians Rewards+ program are listed on our website, in the Rewards+ brochure and on other correspondence and advertising issued by us. We take reasonable care to ensure that information we publish in relation to the Collegians Rewards+ program is accurate.
3.2 All benefits are subject to availability and other terms and conditions may apply.
3.3 We reserve the right to amend, update and replace these benefits at any time, without prior notice. Amendments may be made for reasons including, but not limited to:
3.3.1 Compliance with legislative obligations or directions from any government or regulatory authority.
3.3.2 The creation, modification or removal of “bonus qualifiers” associated with membership benefits, including changes to the terms and conditions relevant to each qualifier methods and rates or point accrual, and the Rewards+ available through the Collegians Rewards+ program.
3.3.3 Adjusting the number of points required to attain or maintain eligibility for any bonus qualifiers or membership benefit within the program, including timeframes for earning and retaining such points.
- MEMBERS BENEFITS
4.1 The way you earn, receive and redeem loyalty points at each of the Collegians Rewards+ venues can vary, and we may partner with others to provide benefits. For details see a ‘Collegians Rewards+’ property or our website collegians.com.au. Loyalty points currently includes ‘Collegians Rewards+ Points’ but may change in accordance with these terms and conditions.
4.2 The rate of accrual of ‘Collegians Rewards+ Points’ points is determined solely by Collegians and may change at any time without notice.
4.3 To accrue ‘Collegians Rewards+ Points’ points members must insert their own Collegians membership card into the gaming machine console whilst playing the gaming machine, or present the card to be swiped at a Point of Sale register at any time in the ‘Collegians Rewards+’ venues when making a purchase. Members will not earn ‘Collegians Rewards+ Points’ earned through organised private function spend, Food and/or beverage tabs do not count towards movement of tier levels.
4.4 Collegians Rewards+ points earnt through gaming turnover can be transferred to ‘Wager Exchange’ points to a maximum of $50.00 (5000 points) a day. Any un-used wager exchange points will be transferred back to Rewards+ points at the end of trade each day.
4.5 Complimentary Points are earnt on each Collegians Rewards+ gaming point. Points are earnt on a monthly basis with Complimentary Points expiring on the first business day of each month, with the exception of December where all points will expire on the 1st of January. The rate of accrual is determined solely by Collegians and may change at any time without notice. These points can be used to purchased a range of food & beverage ‘Complimentary vouchers’ for a given value.
4.6 ‘Complimentary Vouchers’ earnt and redeemed through Complimentary points have an expiry date of 30 days post issue date.
4.7 To redeem ‘Collegians Rewards+’ points, or to redeem any other prizes or promotional offer as specified from time to time, members must present satisfactory identification to a Collegians ‘Collegians Rewards+’ host. Redemption of entitlements under the rules of the promotion cease at the stated time of the promotion ceasing.
4.8 You are responsible for your ‘Collegians Rewards+ Points’ and benefits, including observing any expiry periods.
4.9 ‘Collegians Rewards+ Points’ will expire as follows:
4.9.1 ‘Collegians Rewards+ Points’- at the end of every year at the cease of trade on December 31st.
4.10 Subject to any changes we make, the following ‘bonus qualifiers’ of membership benefits offered by us will enable you to receive the benefits listed in the following below:
4.10.1 Members will receive a BONUS on their point EARN per month on the below qualifiers, PLUS they will be locked into a PBP discount for the next month period:
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- EARN 1500 points or more in the month and receive 20% in bonus points & locked in PBP discount* of 20% for the next month
- EARN 5000 points or more in the month and receive 30% in bonus points & locked in PBP discount* of 30% for the next month
- EARN 15000 points or more in the month and receive 50% in bonus points & locked in PBP discount* of 50% for the next month
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‘pay-by-point discount’ under ‘bonus qualifiers’ does not apply to alcohol or gift shop purchases, or any items already allocated a ‘members price’.
4.11 Members ‘Collegians Rewards+’ ‘bonus qualifier’ benefits will be adjusted on the above criteria at the following times:
4.11.1 on the 1st business day of the next month period, with the exception of the month of December which will be the 1st day of the next month period.
4.12 Despite our best efforts, we may sometimes experience technical malfunctions and errors outside of our control. If we do, we will not be liable for the consequences to your membership and may adjust incorrectly accrued loyalty points & benefits.
4.13 ‘Collegians Rewards+’ membership, cards, loyalty points and any other benefits and privileges are not transferable and will lapse on a member’s death, suspension, exclusion or barring from the whole or part of one or more of the ‘Collegians Rewards+’ properties.
4.14 Should your Collegians Rewards+ benefits expire beyond the 60-day grace period, you will lose access to all Collegians Rewards+ benefits, loyalty points, and any other entitlements or privileges available to you as a member. If your membership is not renewed by the beginning of the following quarter, your membership will be archived, and all accumulated Collegians Rewards+ loyalty points will be forfeited.
- MEMBERSHIP CANCELLATION, SUSPENTION & TERMINATION
5.1 You are not required to be a Collegians Rewards+ member to access facilities at any Collegians Rewards+ You may cancel your membership at any time, at no cost, including where you do not agree to any amendments made to the Collegians Rewards+ Program, its Terms, or its benefits. When cancelling your membership, we request that you return your physical membership card to a Collegians Rewards+ venue. Upon cancellation, any digital membership card associated with your account will be archived and removed from your digital wallet in accordance with the applicable archiving process. All accumulated loyalty points and benefits will be forfeited at the time of cancellation.
5.2 Any Collegians Rewards+ venue may immediately terminate your membership or restrict your participation in any or all Program benefits or promotions (including cancellation of loyalty points) if:
5.2.1 You commit a material breach of the Collegians Rewards+ Terms or any other terms governing services at Collegians Rewards+ venues (including gaming rules).
5.2.2 You are no longer permitted to enter any part of a Collegians Rewards+ venue, including where you are refused entry, asked to leave, or where a venue withdraws or denies you a licence to enter or remain on its premises.
5.2.3 You have been excluded from any Collegians Rewards+ venue, in whole or in part.
5.2.4 You engage in conduct that is dishonest, offensive, fraudulent, or which, in the reasonable opinion of a Collegians Rewards+ venue, brings or is likely to bring Collegians or the Collegians Rewards+ Program into ridicule or disrepute.
5.2.5 We are required to take such action to comply with legal obligations or directions issued by any government or regulatory authority.
5.2.6 We otherwise act on reasonable notice and in a reasonable manner.
5.3 Where membership is terminated or restricted under this clause, any accrued loyalty points and benefits may be redeemed during any applicable notice period but will be forfeited from the effective date of membership termination.
5.4 A Collegians Rewards+ venue is not required to provide reasons, written or otherwise, for any decision to terminate or limit your membership or participation in Program benefits, nor is it required to provide an opportunity for you to be heard in relation to that decision.
5.5 One or more Collegians Rewards+ venues may suspend or terminate the Collegians Rewards+ Program by providing reasonable prior notice to members, except where suspension or termination is required to comply with legal obligations or directions from a government authority, in which case no notice is required. If the Collegians Rewards+ Program ceases to operate and is not replaced by another loyalty program, members may redeem accumulated benefits prior to the Program end date, where practicable. After that time, all memberships will be cancelled and all remaining loyalty points and benefits forfeited.
- PRIVACY POLICY
5.1 By using your Collegians Rewards+ membership card you understand that personal information about you—including information provided on your membership application and information relating to your participation in the Collegians Rewards+ Program—will be collected and held by Collegians Rewards+ This information is collected for the purposes of administering the Collegians Rewards+ Program and promoting our products, services, events, and promotions. We may use, store, and manage your personal information in accordance with our Privacy Policy, available at all Collegians Rewards+ venues and at collegians.com.au/privacy-policy.
6.2 For details on how to access your personal information, how your information is used, how to lodge a privacy complaint, or for any other privacy-related matters, please refer to our Privacy Policy.
6.3 Collegians Rewards+ venues may be legally required to disclose personal information to third parties, including government gaming regulatory bodies, law enforcement agencies, and other authorities. We are also required to collect and handle certain personal information in accordance with laws such as the Anti-Money Laundering and Counter-Terrorism Financing legislation.
Help is close at hand GAMBLEAWARE gambleaware.nsw.gov.au or call 1800 858 858.
Player Activity statements are available upon request
CONTACT US
Should you have any questions, queries or complaints about the Collegians Rewards+ Membership Terms & Conditions please contact us at:
ATTN: PRIVACY OFFICER
3a Charlotte Street
Wollongong, NSW, 2500
EM: privacy@collegians.com.au
Last Updated 1st December 2025